Indian money complaints - Chat bots In Financial Services
The buzzword in the World of Financial Services is the
chatbot. What is this chatbot? A chatbot is a computer program designed to
stimulate conversation with a human user over the internet. It mimics a human
conservation which includes text and spoken language using artificial
intelligence techniques. What’s great about the chatbot is it learns from past
interactions and becomes intelligent with time.
Chatbots have wide applications in customer support where
they address customer queries, insurance where they explain risk and various
insurance products and also financial services like banking where they help
customers avail banking products.
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Chatbots In Financial Services
1. Chatbots for banks in India
Chatbots are making their mark across the Indian Banking
Industry. Many top private banks in IIndia areusing AI-powered chatbots and
voicebots to enhance the customer feel.
So, what are the applications of chatbots in the banking
industry? Banks are using chatbots to offer customers personalized services, to
answer customer queries and give customers an idea on the various banking
products.
Many citizens in India have adopted mobile banking and this
is where chatbots play a large role. Chatbots help banks streamline
communications, promote interactions and widen the customer experience. Simply
speaking Chatbots are your 24*7 Personal Banking Assistant.
A chatbot helps with banking related queries and answers
them anywhere, anytime. There’s no need to wait on a call or search online.
With the services of a chatbot, you can send and transfer money, pay your
bills, get the mini-bank statement, check bank balance and take a look at all
the recent transactions. Chatbots also help you locate bank branches
and ATMs.
There are chatbots at banks which can answer questions like
interest rates on home loans,
interest rates on loans and any generic question on banking.
With growing popularity of mobile apps can chatbots be
far behind? Some of the famous chatbots are Yes
Banks: Yes robot, HDFC Banks OnChat, ICICI Banks: iPal and SBI’s chatbot called SBI Intelligent
Assistant.
SEE ALSO: Basics of
Financial Planning
2. Chatbots for insurers in India
Insurers have a new friend and it’s called the chatbot. If
your insurer responds to your queries in seconds and you are surprised, blame
it all on the chatbot.
Many of the top insurers in India are investing in chatbots.
Insurers are using chatbots for customer support and sales. So, how do you
benefit from chatbots in insurance?
Well for one, there’s faster customer service. If you write
to the insurer asking for a copy of policy documents, an email bot responds in
an instant. You can easily get queries answered through chatbots of top
insurers. There’s more….The chatbot helps to register claims, check the status
of life insurance
policies, check the claim status, and locate the branch of an insurer, a
network hospital or even a workshop….
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